Sales Policy – Oxinovas

Effective Date: March 5, 2025

At Oxinovas, we are committed to providing high-quality organic hair care products and excellent customer service. This Sales Policy outlines the terms and conditions governing purchases, payments, shipping, and other essential aspects of our sales process. By placing an order on our website, you agree to the terms stated below.

1. Order Processing

All orders placed on Oxinovas are processed promptly to ensure timely delivery.

  • Orders are processed within 1-2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed the next business day.
  • An order confirmation email will be sent with details of your purchase and tracking information once shipped.

2. Pricing & Payment Methods

We strive to offer competitive pricing and secure payment options.

  • All prices listed on Oxinovas are in USD and include applicable taxes unless stated otherwise.
  • Prices are subject to change without prior notice due to market conditions or supplier adjustments.
  • Accepted payment methods include credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment gateways.
  • Full payment is required before an order is processed and shipped.

3. Shipping & Delivery

We deliver products worldwide with trusted shipping carriers.

  • Estimated delivery time:
    • Domestic (United States): 3-7 business days
    • International: 7-14 business days (varies by location)
  • Shipping fees are calculated at checkout based on order weight and destination.
  • We are not responsible for delays due to customs clearance, natural disasters, or courier issues.

4. Order Modifications & Cancellations

To maintain fast processing times, changes to orders are limited.

  • Orders can be modified or canceled within 12 hours after placement.
  • Once an order has been shipped, it cannot be modified or canceled but can be returned following our Refund & Return Policy.

5. Product Availability & Out-of-Stock Items

We strive to keep our inventory updated, but occasionally, items may be unavailable.

  • If a product is out of stock, we will notify you immediately and offer alternatives or a full refund.
  • We reserve the right to limit product quantities per order to ensure fair distribution.

6. Refunds & Returns

For defective, damaged, or unsatisfactory products, we offer a flexible return and refund policy.

  • Customers can request a return or refund within 30 days of purchase.
  • Products must be unused, unopened, and in original packaging to be eligible.
  • Refunds are processed within 5-10 business days after approval.
  • Detailed return instructions can be found in our Refund and Return Policy.

7. Promotions & Discounts

We offer seasonal discounts, promotions, and special deals.

  • Promotional codes must be applied at checkout and cannot be retroactively added to past purchases.
  • Discounts cannot be combined with other promotions unless stated otherwise.
  • Some sales items may be final sale and not eligible for returns or exchanges.

8. Google AdSense Compliance

This Sales Policy aligns with Google AdSense standards, ensuring fair, transparent, and user-friendly business practices. Our pricing, returns, and terms are designed to protect consumer rights while maintaining a trustworthy shopping environment.

9. Limitation of Liability

Oxinovas is not responsible for:

  • Incorrect shipping addresses provided by customers.
  • Delays caused by third-party shipping carriers.
  • Allergic reactions or personal sensitivities to our products. Please check ingredient lists before purchasing.

10. Contact Us

If you have any questions about our Sales Policy, feel free to reach out to us:

📍 Address: 2209 Strother Street, Birmingham, Alabama, United States
📞 Phone: 205-567-0486
📧 Email: info@oxinovas.xyz
🌍 Website: Oxinovas

Thanks for shopping with Oxinovas. We appreciate your trust and support in our organic hair care products! 🌿✨