Refund and Return Policy – Oxinovas

Effective Date: March 5, 2025

At Oxinovas, customer satisfaction is our top priority. We want you to be completely happy with your purchase, and we stand by the quality of our organic shampoos and conditioners. If for any reason you are not satisfied, we offer a hassle-free refund and return policy to ensure you have a smooth shopping experience.

1. Eligibility for Returns and Refunds

To be eligible for a return or refund, the following conditions must be met:

  • The request must be made within 30 days of the purchase date.
  • The product must be unused, unopened, and in its original packaging with seals intact.
  • The item must be in the same condition as received, without signs of use, tampering, or damage.
  • Proof of purchase (order confirmation email or receipt) is required.

If your return does not meet these conditions, we may reject the request or offer a partial refund based on the circumstances.

2. Non-Returnable & Non-Refundable Items

Certain items are not eligible for returns or refunds, including:

  • Used, opened, or damaged products (unless due to manufacturer defect or shipping damage).
  • Gift cards, promotional items, or free samples.
  • Items purchased through third-party retailers (please contact the retailer directly for their return policy).

3. How to Request a Return or Refund

To initiate a return or refund request, follow these simple steps:

  1. Contact Our Support Team – Email us at info@oxinovas.xyz with your order number and reason for the return.
  2. Wait for Approval – Our team will review your request and respond within 3 business days with further instructions.
  3. Ship the Item – If approved, return the product to our designated address (shipping costs are the responsibility of the customer unless the return is due to an error on our part).
  4. Receive Your Refund or Replacement – Once we receive and inspect the product, we will process your refund or send a replacement within 5-7 business days.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos of the issue. We will offer a replacement or full refund at no additional cost to you.

5. Refund Processing & Timelines

  • Refund Method: Refunds will be issued to the original payment method used at checkout.
  • Processing Time: Once approved, refunds typically take 5-10 business days to appear in your account.
  • Shipping Costs: Shipping fees are non-refundable, unless the return is due to our error.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, you must return the original product for a refund and place a new order.

7. Order Cancellations

  • Orders can be canceled within 12 hours of placement if they have not been shipped.
  • Once an order has been shipped, it cannot be canceled but can be returned according to our return policy.

8. Google AdSense Compliance

This refund and return policy follows Google AdSense guidelines, ensuring transparency, customer protection, and fair business practices. If you have any concerns, feel free to contact us.

9. Contact Us

For any questions regarding our refund and return policy, reach out to us via:

📍 Address: 2209 Strother Street, Birmingham, Alabama, United States
📞 Phone: 205-567-0486
📧 Email: info@oxinovas.xyz
🌍 Website: Oxinovas

Thanks for shopping with Oxinovas. Your trust and satisfaction mean the world to us! 🌿✨