Shipping Policy – Oxinovas

Effective Date: March 5, 2025

At Oxinovas, we are committed to delivering high-quality organic hair care products to customers worldwide. This Shipping Policy outlines the shipping methods, costs, estimated delivery times, and other important details to ensure a seamless shopping experience. By placing an order on our website, you agree to the terms of this policy.

1. Order Processing Time

We process orders as quickly as possible to ensure timely delivery.

  • Orders are typically processed within 1-2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive a confirmation email with tracking details once your order is shipped.

During peak seasons or promotional events, processing times may be slightly extended due to high order volume.

2. Shipping Destinations

Oxinovas proudly ships to customers across the United States and internationally.

  • Domestic Shipping (United States) – We offer standard and expedited shipping options to all U.S. states, including Alaska and Hawaii.
  • International Shipping – We ship to various countries worldwide. However, some regions may have restrictions due to customs regulations. If your country is not listed at checkout, please contact us for assistance.

3. Shipping Methods & Estimated Delivery Times

We partner with reliable shipping carriers such as USPS, FedEx, UPS, and DHL to ensure fast and secure delivery. Estimated shipping times vary based on the destination and shipping method selected at checkout.

United States:

  • Standard Shipping: 3-7 business days
  • Expedited Shipping: 2-3 business days
  • Overnight Shipping: 1 business day

International:

  • Standard International Shipping: 7-14 business days
  • Expedited International Shipping: 5-10 business days

Shipping times are approximate and may vary due to factors beyond our control, such as customs processing, local courier delays, and weather conditions.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Order weight and dimensions
  • Destination country and region
  • Selected shipping method

For U.S. orders over $50, we offer free standard shipping. International shipping costs vary depending on the country and chosen shipping speed. Customers will see the final shipping cost before completing their purchase.

5. Customs, Duties, and Taxes (International Orders)

International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country.

  • These fees are determined by the local government and are the responsibility of the customer.
  • Customs clearance processes may cause delivery delays that are beyond our control.
  • If you refuse to pay customs duties, your package may be returned or abandoned, and we cannot issue a refund in such cases.

We recommend checking with your country’s customs office for more information on applicable fees before placing an order.

6. Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number and a link to track your package in real time.

  • Tracking updates may take 24-48 hours to appear in the system.
  • If you do not receive tracking information, please check your spam folder or contact us for assistance.

7. Delivery Issues & Lost Packages

We strive to ensure all orders arrive on time and in perfect condition. However, unforeseen circumstances may cause shipping issues.

  • If your package is delayed, please check the tracking status and allow extra time for delivery.
  • If your package is marked as delivered but not received, check with neighbors or your local post office before contacting us.
  • If your package is lost or stolen, please notify us immediately. We will work with the carrier to resolve the issue, but we are not responsible for lost packages if the carrier confirms delivery.

8. Incorrect Shipping Addresses

It is the customer’s responsibility to provide the correct shipping address at checkout.

  • If you realize you entered the wrong address, contact us within 12 hours of placing the order to request a correction.
  • If an order is shipped to an incorrect address, we are not responsible for reshipping or refunding the order.

9. Order Cancellations & Modifications

  • Orders can be canceled or modified within 12 hours of purchase if they have not yet been shipped.
  • Once an order is shipped, it cannot be canceled but can be returned in accordance with our Refund and Return Policy.

10. Shipping Policy Compliance with Google AdSense

This Shipping Policy aligns with Google AdSense guidelines, ensuring transparency, clear communication, and customer satisfaction. By providing detailed shipping terms and conditions, we enhance the trustworthiness of our e-commerce platform while maintaining compliance with ethical business practices.

11. Contact Us

If you have any questions about our Shipping Policy, feel free to reach out to us:

📍 Address: 2209 Strother Street, Birmingham, Alabama, United States
📞 Phone: 205-567-0486
📧 Email: info@oxinovas.xyz
🌍 Website: Oxinovas

Thanks for shopping with Oxinovas. We appreciate your trust and support in our organic hair care products! 🌿✨