Payment Policy – Oxinovas

Effective Date: March 5, 2025

At Oxinovas, we prioritize secure and convenient payment options for our customers. This Payment Policy outlines the accepted payment methods, transaction security, billing information, refunds, and other key aspects related to payments. By making a purchase on our website, you agree to comply with the terms outlined in this policy.

1. Accepted Payment Methods

We accept a variety of secure and globally recognized payment methods to ensure a seamless checkout experience.

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: Secure and fast payment processing for domestic and international transactions
  • Google Pay & Apple Pay: Contactless payment options for a faster checkout experience
  • Bank Transfers (For Bulk Orders): Available for large wholesale or corporate purchases (contact us for details)

All payments are processed in USD ($). International customers should check with their banks for any currency conversion fees.

2. Secure Payment Processing

We take security seriously and implement industry-standard encryption technologies to protect your payment data.

  • SSL Encryption: All transactions are protected using SSL (Secure Socket Layer) encryption to safeguard sensitive information.
  • PCI Compliance: Our payment gateways adhere to Payment Card Industry (PCI) security standards to prevent fraud.
  • Fraud Prevention Measures: Transactions are monitored for suspicious activity to protect customers from unauthorized charges.

Oxinovas does not store or have access to your full credit card details. Payments are securely processed by third-party payment providers like PayPal and Stripe.

3. Order Confirmation & Billing

Once your payment is successfully processed:

  • You will receive an order confirmation email with your order details and receipt.
  • Orders will only be shipped after full payment is received and verified.
  • If payment is declined, you will be notified and asked to use an alternative payment method.

Ensure that your billing information matches your payment details to avoid delays in processing your order.

4. Payment Issues & Failed Transactions

If your payment fails or is declined, consider the following:

  • Check if your card details are entered correctly.
  • Ensure that your card has sufficient funds.
  • Contact your bank to verify if any security blocks are placed on your transaction.
  • Try using an alternative payment method (such as PayPal or another credit card).

If the issue persists, contact us at info@oxinovas.xyz for assistance.

5. Taxes & Additional Fees

Prices listed on Oxinovas include applicable taxes for U.S. customers. However:

  • International customers may be subject to import taxes, customs duties, and other fees imposed by their country’s regulations.
  • These charges are not included in the order total and are the buyer’s responsibility.
  • We recommend checking with your country’s customs office for more details before placing an order.

6. Subscription & Recurring Payments

If Oxinovas offers subscription-based products in the future, customers will be notified of recurring billing cycles.

  • Subscribers will be billed automatically at the agreed-upon interval (monthly, quarterly, annually).
  • Customers can cancel or modify subscriptions at any time through their account settings or by contacting support.
  • Refunds for subscription-based payments will be handled according to our Refund and Return Policy.

7. Refunds & Chargebacks

  • Refunds are processed according to our 30-day return policy.
  • Once approved, refunds will be issued to the original payment method used during checkout.
  • Refunds typically take 5-10 business days to appear in your account, depending on your bank’s processing time.
  • If you believe you were wrongly charged, contact our customer support team before filing a chargeback.
  • Unauthorized chargebacks may result in the suspension of your account and restriction from future purchases.

8. Payment Policy Compliance with Google AdSense

This Payment Policy follows Google AdSense guidelines, ensuring transparency, secure transactions, and customer protection. Our payment processes adhere to industry security standards and ethical business practices.

9. Changes to Payment Policy

Oxinovas reserves the right to update this Payment Policy at any time to reflect changes in payment methods, security measures, or legal requirements. Customers will be notified of significant updates via email or website announcements.

10. Contact Us

If you have any questions regarding payments, failed transactions, or billing issues, please contact our support team:

📍 Address: 2209 Strother Street, Birmingham, Alabama, United States
📞 Phone: 205-567-0486
📧 Email: info@oxinovas.xyz
🌍 Website: Oxinovas

Thanks for shopping with Oxinovas. We appreciate your trust in our secure and seamless payment process! 🌿✨